Clear expectations. Human control.

Effective July 19, 2026

Who provides Kivo

Kivo is operated by Pragmatic Developments Inc. Questions can be sent to admin@pragmatic.onl.

Eligibility and safety

You must be legally able to use the service and purchase a subscription in your region. Stop activity and seek appropriate care for severe pain, chest pain, fainting, unusual shortness of breath, neurological symptoms, allergic reaction, or another urgent concern. Follow clinician advice over Kivo. If you have a condition, injury, pregnancy, eating-disorder history, medication concern, or material exercise limitation, consult a qualified professional before acting on generalized guidance.

Estimates and your responsibility

AI output, food recognition, nutrition values, exercise calories, readiness, energy balance, and forecasts can be incomplete or wrong. Barcode and public food records may be community supplied. Review every estimate, choose appropriate loads and movement variations, use safe equipment and surroundings, and do not push through pain. Kivo may require confirmation before applying consequential changes, but you remain responsible for your choices.

Kivo Pro subscriptions

Kivo may offer Kivo Pro as an auto-renewable monthly or annual subscription through Apple. The App Store purchase sheet shows your localized price, billing period, and any introductory offer before you confirm. Payment is charged to your Apple Account. A subscription renews automatically unless you cancel at least 24 hours before the current period ends. You can manage or cancel in Apple Account subscription settings and restore an eligible purchase inside Kivo. Apple handles billing, refunds, taxes, and purchase eligibility under its terms.

Promotional, introductory, trial, and founder offers may be limited by Apple eligibility and availability. Kivo will not charge outside Apple for digital functionality unlocked in the app. Managed AI is subject to reasonable technical and abuse safeguards so one account cannot degrade the service for others; Kivo will describe any material plan limit before purchase.

Accounts and providers

Continue with Apple can protect Kivo history across devices. You are responsible for maintaining control of your Apple Account and device. If you connect your own AI provider, external agent, Open Food Facts account, or compatible hardware, that third party’s terms and charges also apply. Do not provide a key or account you do not control.

Acceptable use

Do not attack, scrape, overload, reverse engineer, resell, automate abusive traffic, bypass usage or subscription controls, impersonate another person, upload content you do not have rights to, or use Kivo to cause harm. Kivo may limit or suspend abusive access while preserving lawful purchase and account rights.

Content and licenses

Kivo’s app, brand, original interface, and original content belong to Pragmatic Developments Inc. Some exercise and food resources are used under their own public or open licenses and are attributed in the app or documentation. Optional contributions to Open Food Facts become public under the license you explicitly accept before upload.

Availability and changes

Kivo can change, improve, or discontinue features and model providers. Internet, Apple, AI-provider, public-database, Health, and hardware services may be unavailable. Material subscription or data-use changes will be explained as required before they take effect.

Disclaimer and liability

To the maximum extent permitted by applicable law, Kivo is provided “as is” without a guarantee of a particular fitness, health, body-composition, or performance result. Nothing in these terms excludes rights or liability that cannot legally be excluded. Otherwise, Pragmatic Developments Inc. is not responsible for indirect or consequential loss arising from use of estimates, third-party services, unsafe exercise choices, or unavailable service.

Apple terms

Where Apple’s standard licensed application end user license agreement applies, it supplements these terms. See Apple’s Standard EULA.

Privacy, termination, and contact

See Kivo’s Privacy Policy for data practices and the deletion guide for account removal. You can stop using Kivo at any time; deleting Kivo does not itself cancel an Apple subscription. Kivo may terminate access for serious or repeated violations, subject to applicable law and Apple purchase rights. Contact admin@pragmatic.onl.